Frequently Asked Questions (FAQ)
There should be proof of payment
The buyer pays to Octramarket’s account before getting his/her product
We don’t do cash on delivery, you pay to Octramarket’s account before you get your product
You can only return the goods if it is substandard
Yes you can. If the goods are already in transit you have to pay for the delivery
No you can’t open your package before payment because you’d have to pay before delivery , you can return the item only if it is not up to standard, if the item is good and you choose to return it after delivery, you’d have to pay a fine.
1. If the items can be transported at once, you’d receive them at once
2.If they can’t be transported at once, you’d receive them separately
Visit Octramarket.com, and pick any item of your choice
You can contact the Octramarket customer care and we’ll decide if the product can be returned or not, depending on the situation
There are no hidden costs or charges
You’d be sent a message that contains the information of the delivery person
We have buyers protection which ensures that the seller doesn’t provide substandard goods
It depends on how you go about it, you can have an agreement with the vendor to deliver the product directly to you or you can go through Octramarket’s delivery agent
There are different sellers on the platform, so prices vary
We accept returns if the product isn’t what you demanded for, but we don’t accept exchanges
Except the goods are bad, we don’t do refunds.
No, you don’t the shopper pays to Octramarket’s account, and you will get your money after 72 hours.
The customer can search for your shop on our platform
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