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Octramarket Privacy Notice

Privacy Notice for Octramarket Mobile Services Limited

1. About this Notice

This Privacy Notice explains how Octramarket Mobile Services Limited ("Octramarket"), the largest native online marketplace in Africa, collects and uses your personal data when you visit our website or mobile applications. It outlines how we handle your data, ensure its security, and explain your rights regarding your personal data.

2. Who We Are

Octramarket is a platform in Nigeria that allows vendors to sell their products to the public online. We are committed to protecting your privacy and complying with applicable data protection laws.

3. The Data We Collect

We collect personal data to provide tailored services, analyze our offerings, and improve the user experience. We collect data you provide and information automatically generated through your use of the platform.

Data you provide:

  • Contact details (name, address, phone number, email)
  • Demographic information (date of birth, age range, gender)
  • Registration details (password)
  • Payment information (credit card details, billing address)
  • Survey responses and market research contributions
  • Competition entries
  • Marketing preferences

Data we collect automatically:

  • Device information (type of device, operating system, browser, IP address)
  • Unique device identifiers
  • Information about your use of the platform (searches, views, downloads, purchases)
  • Location data (with your consent)

We strive to give you control over your data. You can choose whether to share certain information and opt-out of targeted advertising and personalized content.

4. Cookies and Other Identifiers

We use cookies to distinguish you from other users and enhance your browsing experience. For more details on cookies and how we use them, please refer to our separate Cookie Notice.

5. How We Use Your Personal Data

We use your data for various purposes, including:

  • Registering you as a new customer
  • Processing and delivering your orders
  • Managing your account
  • Enabling participation in promotions, contests, and surveys
  • Improving our platform, products, and services
  • Recommending products or services you might be interested in
  • Allowing access to services offered by our partners
  • Fulfilling legal obligations (e.g., verifying your identity)
  • Detecting fraud

6. Legal Basis for Processing Data

We only process your data with a lawful basis, which may include:

  • Consent: You can withdraw your consent at any time, for example, by unsubscribing from marketing emails.
  • Legitimate interests: We use your data to understand our customers, improve our services, and operate effectively, provided it's done lawfully and doesn't unduly impact your privacy rights.
  • Contract performance: We need your data to process orders and fulfill our contractual obligations.
  • Legal compliance: We may use your data to comply with legal requirements.

7. Sharing Your Personal Data

We may share your data with third parties in limited circumstances, such as:

  • Delivering products and services: We may share your data with vendors to fulfill your orders.
  • Working with third-party service providers: We use third parties for specific tasks like order fulfillment, data analysis, marketing, payment processing, and customer service.
  • Business transfers: In the event of a merger or acquisition, your data may be transferred as part of the business assets.
  • Detecting fraud and abuse: We may share data to protect against fraud and comply with the law.

We ensure third parties:

  • Agree to use your data in accordance with this Privacy Notice, relevant data protection laws, and our instructions.
  • Only process your data for specific purposes and in accordance with our instructions. We do not allow them to use your data for their own purposes.

8. International Transfers

Your data may be transferred to other countries with appropriate safeguards in place to ensure its protection and compliance with applicable data protection laws in your location.

9. Data Retention

We retain your data for the minimum time necessary for the purposes outlined in this Privacy Notice. We consider factors like:

  • Ongoing relationship with you
  • Legal or business needs
  • Applicable limitation periods

We securely delete or anonymize your data when it's no longer needed.

10. Data Security

We have implemented security measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction. We limit access to your data to authorized personnel and require them to maintain confidentiality. We also have procedures to address data breaches and notify you and relevant authorities when required by law.

11. Your Legal Rights

You have certain rights regarding your data under applicable data protection laws, including:

  • The personal data we hold about you must be accurate and current. Please keep us informed if your data changes during your relationship with us.
  • Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct or erase your personal data, object to or restrict processing of your personal data, right to ask that we transfer your personal data to a third party, and unsubscribe from our emails and newsletters. 
  • Where you wish to permanently delete your data from our website and other applications, you can choose the option of closing your account. You can close your account by clicking on this LINK and following the instructions. Once your account is closed, all products and services that you access through your account will no longer be available.
  • Contrary to this, we can refuse to accede to your request where it is unreasonable or where you have failed to provide additional information necessary to confirm your identity. 

12. Contacting Octramarket and Your Data Rights

We encourage you to contact us if you have any questions about this Privacy Notice, how we handle your data or your data privacy rights. You can:

  • Email our Data Privacy Officer:

We will respond to your requests in accordance with applicable data protection laws.

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